Fixing the software when it does not respond at startup
If the software stops responding when opened, try the following solutions in order.
1
Restart the device
In many cases, restarting the computer resolves the problem directly.
2
Check the storage space
Make sure there is enough free space on the hard drive.
3
Update to the latest version
Some problems are resolved automatically after updating to the latest available version.
4
Contact technical support
If the problem continues, enable remote support through AnyDesk and we will examine it directly.