Fixing a missing username
If the username does not appear when logging in, try the following steps in order.
1
Check the database connection
Make sure the database file exists and has not been moved or deleted accidentally.
2
Restart the software
Close the software completely from Task Manager, then open it again.
3
Check user permissions
Review the user management screen and make sure the account is still enabled.
4
Contact technical support
If the problem continues, contact us through Telegram and we will help you directly.