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Choose the relevant topic from the list for a detailed, step-by-step explanation to solve the problem or complete the process.
Steps to install the software on your computer
Follow these steps to install MicroPos successfully on your computer.
Download the installer
Download the installation file (exe) from the official download page on the website.
Run the installer
Open the downloaded file and follow the instructions on screen.
Enter your activation details
After installation is complete, enter the email used to purchase the licence to activate the version.
Restart the software
Close the software and reopen it to check that activation succeeded.
Fixing a missing username
If the username does not appear when logging in, try the following steps in order.
Check the database connection
Make sure the database file exists and has not been moved or deleted accidentally.
Restart the software
Close the software completely from Task Manager, then open it again.
Check user permissions
Review the user management screen and make sure the account is still enabled.
Contact technical support
If the problem continues, contact us through Telegram and we will help you directly.
Connecting devices over a local network
To connect more than one checkout device in the same store to the same database, follow these steps.
Connect all devices to the same network
Make sure all devices are connected to the same router (wired or Wi-Fi).
Choose the main device (Server)
From the software settings, choose one device to host the database.
Enter the main device's IP address
On the other devices, enter the main device's IP address in the connection settings.
Check the connection
Open the software on the secondary device and confirm that the same store data appears.
How to restore a backup
You can easily restore your data from an earlier backup by following these steps.
Open the backup screen
From the main menu, go to the "Backup and restore" section.
Choose the backup source
Choose whether the backup is saved on the device or on Google Drive.
Click Restore
Choose the date of the required backup and click the restore button.
Wait for the process to finish
Do not close the software until a message confirms that restoration completed successfully.
Fixing the software when it does not respond at startup
If the software stops responding when opened, try the following solutions in order.
Restart the device
In many cases, restarting the computer resolves the problem directly.
Check the storage space
Make sure there is enough free space on the hard drive.
Update to the latest version
Some problems are resolved automatically after updating to the latest available version.
Contact technical support
If the problem continues, enable remote support through AnyDesk and we will examine it directly.
AnyDesk remote support
When you need direct help from technical support, we can access your device remotely and solve the problem in front of you step by step using the secure AnyDesk software.
Download AnyDesk
Open the official anydesk.com website in your browser and click the free download button for your operating system (Windows).
Run the software directly
No installation is needed — opening the downloaded file starts the software immediately and displays an identification number (Address) for your device.
Send the number to the support team
Copy the number shown at the top of the screen under "This Desk" and send it to us through Telegram.
Send your AnyDesk number now through Telegram: t.me/MicroPosPro
Accept the connection request
The support team will send a connection request that appears on your screen — click "Accept" to let us connect and work through the problem directly.
Ready to start remote support?
Download AnyDesk and send us the number; the support team will contact you immediately.
Contact us through Telegram